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Proofread articles to ensure clarity, grammatical accuracy, factual correctness, and adherence to editorial standards. Designed and laid out digital newspaper pages using visual hierarchy, typography, and formatting principles. Assisted editorial team in maintaining consistent tone, style, and quality across all content for a polished publication.

Create SEO-optimized digital content including blog articles and website pages based on briefs and brand guidelines. Conduct research, fact-check, edit, proofread, and apply SEO and content marketing best practices to improve content performance. Manage content projects by meeting deadlines, collaborating with editors and project managers, and supporting client objectives.

Handled inbound inquiries from UK-based customers via phone, chat, and email covering orders, shipping, and returns. Resolved 90%+ of inquiries on first contact, maintaining consistently high customer satisfaction scores.

Developed lead generation automations and bots using Claude AI and the Anthropic API, reducing manual outreach effort and scaling campaign volume. Designed AI-powered workflows to automate prospect research, email personalization, and follow-up sequences. Built and maintained organized lead pipelines in Notion, tracking prospect status and campaign progress.

Maintained 98% customer satisfaction rating by delivering prompt, effective resolutions to inquiries. Used CRM software to log interactions, improving follow-up efficiency.

Conducted data collection and enumeration tasks for the Philippine Statistics Authority in Concepcion, Naga City, ensuring accurate and timely gathering of statistical information.

Managed microfinance operations including client assessments, loan processing, and financial reporting to support community development and financial inclusion.

Teaching Science to high school students, increasing student engagement and achievement through innovative lesson planning and differentiated instruction.

Specialized in creating realistic AI videos from text and images using cutting-edge AI models. Design prompts, generate cinematic visuals, maintain character consistency, edit final outputs, and produce engaging content optimized for digital marketing and social media campaigns

Maintain and reconcile financial records to ensure accuracy and compliance. Conduct client meetings via Webex to discuss implementation processes. Manage and respond to client communications through Outlook. Create and configure General Ledger mappings for system implementation.

Maintain and update customer records using Microsoft Excel. Perform administrative tasks including printing, scanning, and document management. Record meeting minutes and provide administrative support. Serve as a primary point of contact for customer inquiries. Manage office supply inventory and procurement. Assist in food preparation, plating, and dispatch operations.

Provided customer support through chat and email channels. Assisted customers with troubleshooting Apple devices. Processed refunds and transactions accurately. Scheduled customer appointments and follow-ups.

Overall responsible for the technical management and operation of the Water Quality Department and the CNWD DOH-accredited Laboratory. Monitors and reviews quality system and Water Safety Plan.

Overall responsible for the technical and management operation of the laboratory. Reviews the effectiveness and suitability of the laboratory QMS. Resolves policy, procedures and resources issues. Conducts Laboratory Management Reviews and relays issues to higher authority. Handles maintenance and distribution of Quality Manual and related documents.

Recommends programs/projects related to water resources development, water quality, water safety, and environmental concerns. Implements, monitors, and evaluates these programs/projects including water delivery and safety. Monitors and reviews quality system and Water Safety Plan and CNWD Laboratory in accordance with ISO 17025 and DOH Standards.

Handled customer concerns, provided effective problem-solving solutions, and scheduled appointments while delivering excellent customer service and maintaining professional communication.

Handled customer concerns and provided effective solutions through chat, email, inbound calls, and outbound calls while maintaining excellent customer service and professional communication.

Warm Leads on clients and appointment booking

Completed clinical clerkship and postgraduate internship in a tertiary government hospital. Assisted physicians in evaluating, monitoring, and managing patients across various clinical departments. Developed strong communication and interpersonal skills through daily interaction with patients from diverse backgrounds.

Delivered exceptional customer service in a high-volume, fast-paced retail environment, ensuring strict adherence to brand standards and quality control. Managed daily point-of-sale (POS) cash registers, processed payments accurately, and assisted with basic inventory tracking and stock replenishment.