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Demonstrated strong willingness to learn and adapt to new tasks and responsibilities. Developed effective communication and interpersonal skills through academic and group activities. Worked collaboratively with others to complete projects and achieve shared goals.

Performing operations associate duties at Tendo by Tonik - Templetech, located at 6th Flr. West Wing, The Offices at Estancia Meralco Ave. Pasig City. Responsibilities likely include supporting operational processes and ensuring smooth daily functions.

Provided customer support services at Valor Global, Inc., handling inquiries and resolving issues to ensure customer satisfaction at Southwoods Binan, Laguna.

Handled senior representative duties including moderation and buddy training in a non-voice capacity, supporting team members and ensuring quality service delivery at TTEC, Sta. Rosa, Laguna.

Assisted technicians in engine rebuilding and mechanical maintenance tasks. Helped prepare tools, equipment, and work materials. Observed and supported engine inspection, repair, and assembly processes. Maintained cleanliness and safety in the work area. Followed workplace instructions and safety procedures carefully. Demonstrated teamwork, responsibility, and willingness to learn.

Assisted staff and students with daily activities and assigned tasks. Maintained cleanliness and organization of work areas. Demonstrated responsibility, discipline, and teamwork. Managed tasks efficiently and followed instructions carefully. Supported office and school operations when needed.

Designed and delivered English immersion programmes for children, teenagers, and adult learners, integrating language instruction with physical education and martial arts training. Built learner confidence and fluency through structured immersion, regular speaking practice, and a welcoming environment that encouraged consistent language use.

Supported humanitarian and medical outreach initiatives alongside international volunteer teams serving underserved rural, tribal, and Muslim communities in remote low-resource settings. Assisted with logistics, food and supply distribution, and community support during mobile outreach activities. Designed engaging learning activities using limited infrastructure and teaching materials.

Taught Kindergarten 3, Grade 1, and Grade 2 across multiple cohorts using the Oxford English programme, covering listening, speaking, reading, and writing. Delivered Science and Mathematics lessons with clear objectives, structured support, and engaging classroom activities suited to early learners.

Providing technical consultations for SMEs, focusing on IT infrastructure modernization and cost-effective cloud transitions. Designing and implementing scalable network solutions and messaging platforms tailored to local business operational needs. Developing custom automation applications to streamline SME operations and reduce manual intervention.

Lead technical resource for L2 Windows Server administration, maintaining high-availability infrastructure for global financial services. Conducted root cause analysis on repetitive issues, implementing permanent fixes to enhance system stability. Managed high-priority escalations and documented complex environment configurations within ServiceNow.

Directed Enterprise Exchange On-Premise and Office 365 suites (Teams/SharePoint) for global user bases. Primary Lead for mentoring junior engineers and spearheading system upgrades and capacity planning projects. Authored the project’s Process and Procedure Manual (PPM), standardizing workflows and SLA compliance.

Built strong customer relationships through proactive engagement and personalized chat support. Successfully de-escalated irate customers with empathy. Provided actionable feedback on platform improvements based on daily customer interactions.

Managed daily text-based customer interactions, ensuring swift response times to maintain high user retention. Executed soft-sales and engagement strategies through direct messaging, matching the tone and persona of the brand. Monitored audience feedback and organized customer data to identify high-engagement segments. Coordinated promotional scheduling across digital platforms.

Analyzed user datasets to identify behavioral trends, helping teams optimize digital funnels. Structured daily workflows and maintained high data accuracy under time-sensitive schedules. Audited performance metrics to track digital campaign conversion rates.

In charge of overall business operations including people management, customer relations, accounting, and daily sales.

Prepared large quantities of food following daily recipes, verified proper portion sizes to maintain quality standards, and organized chillers and freezer cleanliness and logs.

Responsible for menu research and development, costing, marketing, supply orders and deliveries, and managing stocks and inventory.

Reviewed provider credentials through received correspondence/documents. Verified primary clinic address and provider information via NPPES and CAQH. Submitted provider enrollments through portals or fax and updated smartsheet for follow-ups. Checked 835 and email for payment details. Accessed Netsmart/Avatar for manual or batch cash posting.

Handled inbound customer service tasks covering billing, line suspension, additional features, additional line/subscription, and provided outage information to telco customers/subscribers.

Handled outbound accounts receivable. Checked eligibility, rejections, and denial reasons. Corrected claims by replacing codes, attaching initial submission letters and corrections prior to resubmitting claims. Sent appeals and made outbound calls to insurance to check claim status.

Handled tele-collection duties for 2 months at MAUTIGU Collection Services, managing client communications and payment collections efficiently.

Worked as a Sales Specialist for 2 years in Region XI, responsible for driving sales, customer engagement, and achieving sales targets in a competitive telecom market.

Completed a 6-month sales internship at Panabo Multipurpose Cooperative, assisting in sales operations and customer service to support cooperative growth.